Part-time, virtual position with flexible hours for a customer support expert with just the right blend of analytical skills, empathy and compassion. As the first touch with many of our customers, you are often the face of the brand and we pride ourselves on providing consistently excellent, wonderful service.
 What you’ll be doing:

- Respond to customers’ questions via email with love, compassion and enthusiasm
- Note and analyze trends and repeated questions that may indicate a larger issue

- Resolve payment and billing issues, respond to requests for Erin’s time and promotional requests

- Research solutions to solve customer issues and frustrations

- Monitor social media groups, helping and responding to any issues reported there

- Suggest improvements to our existing processes

Characteristics that will help you thrive in this position:

- The WOW factor: you never settle for less than going above and beyond to deliver the best service

- Excellent writing & communication skills: you are an excellent, experienced writer who has impeccable proofreading and editing skills, and your responses to customers are warm, compassionate, clear, empathetic and concise

- Detail-oriented: you like to investigate issues thoroughly before responding; you’re super organized and are a list-maker and taskmaster at heart, who loves to take charge of a task and check it off your list

- Self-motivated & resourceful: you find the best answer to solve the issue at hand, researching and suggesting improvements on your own

- Team player: you thrive on working collaboratively with a team

- Quick learner: you’re comfortable in a completely virtual environment; you’ll quickly learn and adapt to our systems, and are happy to discuss technological solutions with customers

- Excellent time management skills: you get customers the answers they need as soon as possible; you’re great at juggling multiple tasks and projects at the same time, keeping your cool when things get busy

- Innovation: as we continue to grow, you’ll help us improve and become more efficient

Total PLUS if you have previous customer service experience and you have worked with the following:

Google Drive
Facebook Groups

But if you don’t have experience with these, you just need to be a quick learner with some tech savvy. :)

Does this sound like you? Perfect!

** Applications received after Sunday Oct. 16th will not be considered
** Only selected candidates will be contacted